Sessions are transferable in accordance with our Family Share program
All sessions require pre-payment or credit card on file to be booked
Tipping is optional and, of course, appreciated
Your Certified Stretch Practitioner is subject to change without notice.
All single sessions, packages, and club memberships are non-refundable.
Cancellations for appointments may be made by emailing info@thevitalstretch.com, through your personal profile in The Vital Stretch app, or by speaking personally to a Vital Stretch representative
Cancellations greater than 12 hours will be credited to your account
Cancellations less than 12 hours from your appointment time will be charged to your account. However, remember you can utilize family share so your spouse, partner or kids can enjoy the session
Missed sessions will be charged against your account
Late policy. Please arrive early as your session time is reserved for you and can’t be made up.
Club memberships are month to month with a 3-month minimum], and ]may be “frozen” or cancelled at any time with 14-day written notice. Memberships must be unfrozen within a year’s time with no penalty. Please note that if you have a standing weekly appointment day and time, freezing your membership will allow other clients to take over that standing appointment.
The initial term is 3 months and is month to month thereafter.
Club Memberships may be canceled in writing at least 7 days prior to the end of the initial term or 7 days prior to the next scheduled payment following the initial term
In the event of cancellation, refunds will not be provided.
Unused sessions may be reactivated for 6 months from the month issued upon request.
Club Memberships may be placed on Hold/Frozen for up to 3 months upon written notice following the initial term.
Any Club Membership may be placed on Hold/Frozen up to 2 times in a given year.
Frozen accounts will be automatically reactivated following the 3 month period without notice.
Notice to Cancel or Freeze shall be given by emailing to info@TheVitalStretch.com.
Gift Certificates are available anytime at our front desk.
